Join us

Job Type
Full-time

Organization
Portfolio company: Solara

Location
Remote / WFH

Head of Operations

About Solara
Solara is a B2B solar fintech company focused on building software and developing financial products to increase the adoption of solar in emerging markets.

Solar and clean energy technologies are the cheapest form of energy in many emerging markets, but require up front capital to finance. The banking and financial sectors have been slow to innovate and haven’t built products designed for emerging markets. Local installers have substantial customer pipelines, but customers aren’t comfortable with long-term PPAs/loans.

Solara offers software and multiple subscription-based and savings-oriented financial products for installers to pass on to their customers, enabling installers to grow more quickly and customers to save by going solar on terms they’re more comfortable with.

Solara is building software and designing financial products to catalyze the C&I solar energy ecosystem.

About the Role
As Head of Operations for Solara, you’ll serve as a right hand to the founder and manage core business operations while playing an instrumental role in strategy and go-to-market. You’ll wear many hats and have the opportunity to make an immediate impact to the business.

What You'll Do

  • You will serve as a partner to the CEO/founder and help manage core business operations while playing a role in the go-to-market landscape.
  • Work cross-functionally to develop best practices, commercial processes, and tools to help the entire business be more efficient.
  • Ongoing business operations: Lead the team responsible for day-to-day business operations, compliance, and continuous process improvements across the organization.
  • Operate at multiple levels within the org and context-switch across topics, ranging from detailed process and analytical troubleshooting to facilitation of senior-level resource planning and prioritization activities.
  • Creating and continuously optimizing internal processes and routines (ex. onboarding of new customers, finalizing contracts, proposals, etc.)
  • Customer onboarding projects and ongoing relationship management, Support & Help Center, and customer health monitoring.
  • Define and monitor key business metrics and report on them to internal and external partners.


Must Haves

  • 10+ years experience working in a high growth environment.
  • 5+ years experience in a business that does solar or C&I sales.
  • Experience working in the B2B/SaaS and/or fintech industry.
  • Experience building an operations function and processes from the ground up.
  • You have several years of experience implementing products and driving adoption with enterprise clients.
  • Growth mindset, strong and natural relationship management skills.
  • Passion for helping our clients transform their businesses and be successful.
  • Strong verbal, written, and analytics skills.
  • Highly passionate self-starter that can balance independent and collaborative style of working, with an entrepreneurial mindset, high integrity and professionalism.
  • Based in Mexico City, Mexico.


Should Haves

  • Strong understanding of financing and/or commercial loans.
  • Strong customer empathy and experience shaping financial product direction and partner (contractor) experience based on customer needs and available technology.
  • Interpersonal and communication skills that shine when you’re talking with a customer, working with engineers, or engaging a cross-functional audience.
  • Experience working in a technical environment and can help build commercial proposals and project installations from a technical perspective.


Important to be

  • Passionate – about fighting climate change.
  • Proactive – very strong ownership and willingness to get hands dirty when needed
  • Curious – love learning
  • Excited about working at an early-stage startup – where you may end up doing all kinds of things!


What we offer

  • Competitive pay
  • Working & learning in an early-stage startup environment.
  • Working with successful entrepreneurs with a proven track record (4 companies & 1 unicorn founded).
  • Stock options of a global-oriented startup with high potential.
  • Flexible work schedule


The team at Ezra and it's companies believe that addressing climate change is a global effort that requires a team representative of the communities and markets we serve. We are an Equal Opportunity Employer and do not discriminate on the basis of race, ethnicity, religion, sex, gender, age, disability, sexual orientation, or any other non-job-related factors. We value curiosity, passion, and open-mindedness, and believe that the more inclusive we are, the better we can deliver our mission.


If you are interested, please email work@ezraclimate.com